Discount Tire

Message: I've used this store for years. Always great service. I prefer to research and ponder new tires but when needed same day they usually have a great option in stock ready to go.

Message: Had a great experience here. We blew a tire on the way to a wedding - they had the tire in stock, were incredibly helpful and kind, AND didn’t laugh to hard at us for getting ready in the lobby while we waited for them to put a new one on. Definitely recommend!

Message: Discount Tire has long been my go-to place for any tire needs. On an extended road trip when we experienced a complete tire failure near Rockford, IL. Worked with Jase to identify the correct replacement & from the time I first called to getting back on the road was just over three hours. Pretty awesome support. Thanks again for your help Jase - hope your road rash has healed. (FYI, the local Mercedes dealer said it would take at least three days to get a tire. ).

Message: Stopped in a week ago to get a replacement tire for a bulged one that I had. They didn’t have it in stock and had to order it. Completely fine with this as we have other vehicles we could drive in the meantime. Received a call that the tire was in and scheduled the appointment for 11:15am on a Monday. I arrived on time and the vehicle sat for over 30 minutes before it was brought into a bay. I did notice the number of vehicles in their lot and assumed they are busy ( as usual). Just not sure what the point of an appointment is for if it’s not adhered to. Still giving 4 star as everything regarding this location is top notch- staff and the workmanship … just not the timing. Be prepared to have to wait regardless.

Message: Very busy store, but customers who came in after me without appointments were finished before I was. I arrived at 10:10a with a wait time of between 12:05-12:30p and tire repair wasn't completed until almost 1:45p.. discouraging. Staff is very nice, service was good, completion time estimate quite off.

Message: Today, I visited Discount Tire and had my tires replaced on my vehicle. The time it took them was a great time. The only problem I had was when I came in to have my tires put on, I had to pay for my tires again. I bought them online and then made an appointment. I was called because my tires would be in after my appointment. So I had to cancel my appointment and wait for them to come in. Little did I know that they refunded the purchase because I had to reschedule my appointment. I would have appreciated knowing that they refunded your money when you have to reschedule your appointment. Maybe a little more customer to store employee communication, but that is all. But overall, it was a great time for getting me in and out.

Message: I had been researching tires for my 2015 Camaro for three months. It's a big purchase so I always make sure I'm getting the tires I want at the best possible price. Discount Tire had a killer Labor Day sale which made the price much better than ANYBODY else. There was a problem with my online order and it somehow got canceled. The guys at Discount Tire in Rockford IL made sure everything got straightened out. The tires were on my car in about 45 minutes. I am very happy with my purchase.. My one and only gripe is that the guy who checked me in told me that my wipers look old and asked me if I'd like new ones. I had literally replaced them a week before. Obviously they want to sell wipers as it's an easy way to make a couple bucks. I have no problem with that. He just should've asked if I needed wipers, not tell me that my new wipers were bad.